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Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for measure PT-2020-18/1540 – measures in Portugal

Host: Digital service as response to COVID-19 restrictions

Host - serviço digital para responder às restrições trazidas pelo COVID-19

Country Portugal , applies eu-wide (or beyond)
Time period Open ended, started on 30 April 2020
Context COVID-19, Digital Transformation
Type Company practices
Category Reorientation of business activities
– Creation of platforms for businesses aimed at customer
Author Paula Carrilho (CESIS - Centro de Estudos para a Intervenção Social)
Measure added 01 December 2020 (updated 02 February 2021)

Background information

Host is a company founded in 1994 and is dedicated to the development of software for hotel units.

Due to the progression of the COVID-19 pandemic, tourism has stopped and, consequently, hotels and restaurants were forced to stop their activity, which led Host's customers to try to terminate contracts with the company.

Content of measure

In order to speed up the digitisation of its customers and ensure security in the reopening of hotels, HOST has developed a tool to respond to new forms of purchase and consumption after the mandatory confinement period, imposed by the Portuguese Governement in mid-March 2020. HOST created an application that avoids crowds of people at hotel receptions, through self check-in and online check-out mechanisms, an information kiosk so that there is less contact with the reception. In the restaurants, there is a possibility of digital orders and reservation of tables and seats through mobile devices.

No additional information was found.

Use of measure

Following the adjustment of their activity, HOST employees are no longer in a lay-off regime and are now working in the implementation of HOST digital solutions in 1,000 customers. In two months they managed to recover 30% of the revenue that HOST would lose and two new employees were recruited.


  • Employment retention

Target groups

Workers Businesses Citizens
Does not apply to workers Other businesses
Does not apply to citizens

Actors and funding

Actors Funding
Company / Companies
No special funding required

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role No involvement as case not in social partner domain No involvement as case not in social partner domain
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • No involvement
  • Main level of involvement: Company level


Not applicable.

Views and reactions

Not applicable.

Sectors and occupations

    • Economic area Sector (NACE level 2)
      J - Information And Communication J62 Computer programming, consultancy and related activities

This case is not occupation-specific.



Eurofound (2020), Host: Digital service as response to COVID-19 restrictions, measure PT-2020-18/1540 (measures in Portugal), EU PolicyWatch, Dublin,


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Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process.