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EU PolicyWatch

Database of national-level policy measures

Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for measure PL-2020-13/1763 – measures in Poland

Schaeffler Global Services Europe: Remote working and workplace well-being measures

Schaeffler Global Services Europe: praca zdalna i dobrostan psychiczny pracowników

Country Poland , applies locally

    • – PL514 Miasto Wrocław
Time period Open ended, started on 24 March 2020
Context COVID-19
Type Company practices
Category Protection of workers, adaptation of workplace
– Teleworking arrangements, remote working
Author Jan Czarzasty (Warsaw School of Economics) and Eurofound
Measure added 06 February 2021 (updated 19 February 2021)

Background information

Schaeffler Global Services Europe (SGSE) is a subsidiary of Schaeffler, a leading supplier of automotive components. The SGSE shared services centre has been operating in Wrocław, Poland, since October 20218. Following the expansion of its activities in the city, the company moved its shared service centre to a larger office in January 2020. Then, the company announced that over the next few years it would create 800 new jobs in total. To make services provision as well as recruitment possible in the context of COVID-19 sanitary restrictions, the company has implemented a series of specific measures concerning, among others, remote working, well-being and recruitment process.

Content of measure

To maintain continuous operation and intensive team growth throughout the crisis, the company has implemented changes in the following areas:

  1. Work organization: at the very beginning of the pandemic, the company adopted a completely new model of work for the shared services sector, namely remote work. The most crucial aspect was implementation of technology for remote working, especially new communication channels. Currently, meetings, interviews in the recruitment process, as well as training and practical workshops, are carried out via Skype or MS Teams.
  2. Workplace well-being: the company has noted that preferences towards additional employee’ benefits have changed. Employees are increasingly interested in issues of health and emotional support. The company offers diversified private healthcare packages, ergonomic furnishing of the workplace at home, as well as appropriate mentoring and training programme, including workshops on dealing with anxiety or stress. The company has introduced some tools to maintain a good relationship in teams, including short meeting at various levels, joint problem solving, employees’ integration through virtual entertainment, competitions, online coffee meetings, space for sharing everyday problems, and flexible working hours to support parents.

Use of measure

All SGSE departments and employees.


  • Health and safety
  • Telework
  • Work organisation

Target groups

Workers Businesses Citizens
Employees in standard employment
Does not apply to businesses Does not apply to citizens

Actors and funding

Actors Funding
Company / Companies

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role Unknown No involvement
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • Unknown
  • Main level of involvement: Company level


Not available.

Views and reactions


Sectors and occupations

    • Economic area Sector (NACE level 2)
      N - Administrative And Support Service Activities N82 Office administrative, office support and other business support activities

This case is not occupation-specific.


  • 17 December 2020: Koronawirus kontra Schaeffler. Jak funkcjonuje firma podczas kryzysu (


Eurofound (2021), Schaeffler Global Services Europe: Remote working and workplace well-being measures, measure PL-2020-13/1763 (measures in Poland), EU PolicyWatch, Dublin,


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