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Database of national-level policy measures

Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for measure MT-2022-10/2750 – measures in Malta

Ukraine Community Crisis Centre Malta

Country Malta , applies nationwide
Time period Open ended, started on 01 March 2022
Context War in Ukraine
Type Other initiatives or policies
Category Measures to prevent social hardship
– Other humanitarian measures
Author Luke Anthony Fiorini (University of Malta) and Eurofound
Measure added 12 August 2022 (updated 05 September 2022)

Background information

Set up with the support of the honorary consulate for Ukraine in Malta, a Community Crisis Centre was established to coordinate the collection and distribution of supplies for individuals impacted by the war in the Ukraine. The Centre also provides assistance and resources to individuals in Malta who were displaced form the Ukraine.

Content of measure

By means of a team of volunteers, the Community Crisis Centre began operations in March, offering a 24-hour support line for individuals in Malta who were displaced by the war in the Ukraine.

The Centre has several other responsibilities, which include: Providing arrival information to individuals, such as boarder crossing and quarantine rules, as well as assistance upon arrival at the Malta International Airport; information about temporary accommodation during COVID-19 quarantine, provision of assistance during quarantine (e.g. support with food, clothing and medicine), and the steps to be taken following quarantine; requesting and collecting humanitarian aid, and providing information on how such humanitarian aid can be collected from their warehouse; directing individuals to other support services, including to those related to housing, including a third-party platform that aids to locate temporary housing , as well as Government (Agency for the Welfare of Asylum Seekers, AWAS) and church (Proġett KENN) housing services for migrants, and a platform for those who need psychological help ( - offered by SOS Malta, an NGO).

On the 19 May 2022, the Centre stopped offering a warehouse service and thus stopped requesting bulk donations of items to send to the Ukraine, instead focusing on aiding refugees from the Ukraine by means of their call centre. Donations were instead directed to local donation centres.

Use of measure

No statistics are available.

Target groups

Workers Businesses Citizens
Does not apply to workers Does not apply to businesses Migrants or refugees

Actors and funding

Actors Funding
Other social actors (e.g. NGOs)

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role No involvement as case not in social partner domain No involvement as case not in social partner domain
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • No involvement
  • Main level of involvement: N/A


Social partners do not appear to have been involved in the designing, implementing and monitoring of this measure. Rather this measure was undertaken by a team of volunteers with the backing of the Honorary Consulate of Ukraine in Malta.

Views and reactions

An outpouring of support for the measure was evident by the number of organisations that donated items, provided services, and organised fundraisers in order to collect items needed for Ukrainians in Malta, as well as to send provision to the Ukraine. The Centre also received political support by means of visits by the wife of the President of Malta, Mrs. Miriam Vella, as well as by the Minister for Foreign Affairs, EU Affairs & Trade, Dr Ian Borg.



Eurofound (2022), Ukraine Community Crisis Centre Malta , measure MT-2022-10/2750 (measures in Malta), EU PolicyWatch, Dublin,


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Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process.