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Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for measure LU-2022-11/2337 – measures in Luxembourg

Emergency shelter for refugees

Hébergement d'urgence des réfugiés

Country Luxembourg , applies nationwide
Time period Open ended, started on 12 March 2022
Context War in Ukraine
Type Other initiatives or policies
Category Measures to prevent social hardship
– Keeping or obtaining a safe home
Author Patrick Thill (LISER) and Eurofound
Measure added 19 May 2022 (updated 19 June 2023)

Background information

Procedures have been put in place to receive and support displaced people arriving, or who have already arrived, from Ukraine in Luxembourg. These procedures include registration, transport, care, accommodation, schooling for children, and access to employment. For accommodation, the government has set up an emergency reception centre to house people fleeing the war in Ukraine.

Content of measure

The emergency reception centre is open 24 hours a day, 7 days a week. It offers shelter, meals and basic necessities for people wishing to seek protection in Luxembourg during their first few days in the country. Pets are allowed and will be taken care of by the veterinary services.

People are then referred to ONA's (Office national de l'accueil) accommodation network and local public and private initiatives. All Luxembourg residents who have offered or are offering to host Ukrainian nationals in their homes are invited to contact the hotline managed by Caritas and Red Cross with the support of the Ministry for Family, Integration and the Greater Region.

People hosting Ukrainian refugees do not receive any compensation from the government. In order to be allowed to host refugees, people must offer rooms with a minimum area of nine square meters and for a minimum duration of three months. When a resident welcomes a refugee, he/she must make a declaration to the town hall.

Refugees can only receive help after obtaining the temporary status of international protection. Once this is done, they have vouchers for food, clothing and medical expenses. In addition, they have €200 monthly for living expenses.

Use of measure

As of 30 March 2023, around 2,900 refugees had arrived Luxembourg since the beginning of the conflict.

Target groups

Workers Businesses Citizens
Does not apply to workers Does not apply to businesses Migrants or refugees

Actors and funding

Actors Funding
National government
Other social actors (e.g. NGOs)
Local / regional government
National funds

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role No involvement No involvement
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • No involvement
  • Main level of involvement: N/A


No information available.

Views and reactions

No information available.

Sectors and occupations

    • Economic area Sector (NACE level 2)
      I - Accommodation And Food Service Activities I55 Accommodation

This case is not occupation-specific.



Eurofound (2022), Emergency shelter for refugees, measure LU-2022-11/2337 (measures in Luxembourg), EU PolicyWatch, Dublin,


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Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process.