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EU PolicyWatch

Database of national-level policy measures

Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for measure IT-2020-32/1195 – measures in Italy

Company agreements on smart-working suggest that teleworking will be here to stay

Accordi aziendali sullo smart-working

Country Italy , applies locally

Time period Open ended, started on 04 August 2020
Context COVID-19
Type Bipartite collective agreements
Category Protection of workers, adaptation of workplace
– Teleworking arrangements, remote working
Author Lisa Dorigatti (University of Milan) and Eurofound
Measure added 28 September 2020 (updated 06 November 2020)

Background information

Several companies in different sectors are signing collective agreements with the trade unions to regulate the use of smart-working beyond the simplified regime adopted by the government in order to cope with the COVID-19 pandemic. These agreements suggests that the reliance on smart- or agile-working arrangements will probably remain after the end of the health emergency.

Content of measure

Companies and trade unions in various sectors are signing company collective agreements to regulate the use of smart working. A particularly relevant case is the agreement signed by the telecommunication company TIM, the trade unions SLC-CGIL, FISTel-CISL, UILCom-UIL, UGL Telecomunicazioni, and the coordination body of employee representatives on 4 August 2020.

The agreement defines an experimental smart-working system according to which workers at TIM can choose among two different smart-working schemes (the daily agile work, according to which workers work remotely two days a week, and the weekly agile work, according to which workers work remotely every other week). The agreement defines the voluntary character of the smart-working regime, extends its access to over 30,000 employees, and specific rights for smart-workers (among which the right to disconnect, the entitlement to tickets restaurant also when working remotely, trade union rights, the provision of adequate IT equipment by the company).

Similar company level agreements were signed also in other telecommunication companies (e.g. Vodafone), as well as in other sectors, e.g. by the steel company AST (Acciai Speciali Terni) and by the banking group ING.

Use of measure

No information available.


  • Telework

Target groups

Workers Businesses Citizens
Employees in standard employment
Applies to all businesses Does not apply to citizens

Actors and funding

Actors Funding
Trade unions
Company / Companies
No special funding required

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role Agreed (outcome) incl. social partner initiative No involvement
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • Only trade unions
  • Main level of involvement: Company level


The agreement was signed by the most representative trade unions in the sector and by the company's employee representatives.

Views and reactions

Trade unions strongly support the collective regulation of smart-working, which according to their view should not be left to individual agreements or companies' unilateral initiatives.



Eurofound (2020), Company agreements on smart-working suggest that teleworking will be here to stay, measure IT-2020-32/1195 (measures in Italy), EU PolicyWatch, Dublin,


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