European Foundation
for the Improvement of
Living and Working Conditions

The tripartite EU agency providing knowledge to assist
in the development of better social, employment and
work-related policies

COVID-19 EU PolicyWatch

Database of national-level responses

Eurofound's COVID-19 EU PolicyWatch collates information on the responses of government and social partners to the crisis, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for case IT-2020-31/1188 – measures in Italy

Principles and guidelines for the new agile work in the telecommunications supply chain

Principi e Linee guida per il nuovo lavoro agile nella Filiera delle telecomunicazioni

Country Italy , applies nationwide
Time period Open ended, started on 30 July 2020
Type Bipartite collective agreements
Category Protection of workers, adaptation of workplace
– Teleworking arrangements, remote working
Author Lisa Dorigatti (University of Milan) and Eurofound
Case created 25 September 2020 (updated 28 September 2020)

Background information

The employer association Asstel and the three most representative trade unions of the telecommunication industry, Fistel-Cisl, Slc-Cgil, Uilcom-Uil, signed a collective agreement on principles and guidelines for the use of agile work. Forms of agile and remote working spread substantially during the COVID-19 emergency and social partners considered key to regulate it beyond the emergency legislation developed by the government.

Content of measure

The collective agreement (named 'Principles and Guidelines for the new agile work in the telecommunications supply chain' ) sets a number of principles and guidelines which should work as a framework for specific company level agreements. Among these are:

  • agile work should aim at protecting workers' health;
  • agile work might contribute to define more flexible organisational models, which might generate value for both companies and workers in the form of higher productivity and a better work-life balance;
  • workers involved in agile activities should be adequately trained, also with regard to health and safety issues;
  • in order to favour measures of organisational flexibility and work-life balance, a new organisation of working time might be adopted;
  • the 'right to disconnect' should be regulated;
  • the provision of adequate working instruments by the company should be regulated.

Use of measure

The agreement sets a framework for company level bargaining in companies belonging to the telecommunication sector, which comprehensively employ around 150,000 workers in Italy.


  • Telework

Target groups

Workers Businesses Citizens
Employees in standard employment
Workers in non-standard forms of employment
Sector specific set of companies
Does not apply to citizens

Actors and funding

Actors Funding
Trade unions
Employers' organisations
Company / Companies
No special funding required

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role Agreed (outcome) incl. social partner initiative Agreed (outcome) incl. social partner initiative
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • Social partners jointly
  • Main level of involvement: Sectoral or branch level


The measure was negotiated by the sectoral employer organisation and most representative trade unions.

Views and reactions

The social partners were supportive of the measure.

Sectors and occupations

    • Economic area Sector (NACE level 2)
      J - Information And Communication J61 Telecommunications

This case is not occupation-specific.


  • 30 July 2020: Principles and Guidelines for the new agile work in the telecommunications supply chain (Protocollo principi e linee guida per il nuovo lavoro agile nella filiera) (


Eurofound (2020), Principles and guidelines for the new agile work in the telecommunications supply chain, case IT-2020-31/1188 (measures in Italy), COVID-19 EU PolicyWatch, Dublin,

Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process. All information is preliminary and subject to change.