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EU PolicyWatch

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Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for measure IT-2020-10/1563 – measures in Italy

Telemedicine at IRCSS Ospedale San Raffaele

Telemedicina presso IRCSS Ospedale San Raffaele

Country Italy , applies regionally

Time period Open ended, started on 01 March 2020
Context COVID-19
Type Company practices
Category Ensuring business continuity and support for essential services
– Change of work arrangements (working time, rota schemes)
Author Lisa Dorigatti (University of Milan) and Eurofound
Measure added 03 December 2020 (updated 28 January 2021)

Background information

In order to cope with the restrictions imposed to mobility for reducing the spread of the COVID-19 contagion, in March 2020, the private hospital IRCSS Ospedale San Raffaele of Milan started a telemedicine project, which allows patients to contact the hospital's specialists directly online, without having to go to the hospital. The project was launched in collaboration with the platform Welmed.

Content of measure

The new Telemedicine service enables patients to receive Televisits for consults and specialist visits, Teleconsultations between different specialists, accede information service by the medical secretaries of the wards and strengthen patient engagement and continuity of care services. In addition to the advantages deriving from the use of the platform in the peak of the emergency, the system allows greater empowerment and autonomy of the patient, and strengthens networks for rare diseases that require remote communication and multidisciplinary. The project was one of the 17 projects selected by the Politecnico of Milan for its Prize for Digital Innovation in Healthcare 2020.

Use of measure

Currently, the patients enrolled in the service are over 10,000, and the total requests for services about 5,000. Services are available for 441 professionals of the IRCSS Ospedale San Raffaele, including doctors, psychologists and nutritionists, and 40 specialties are represented, among which allergology, gynecology, dermatology.


  • Health and safety

Target groups

Workers Businesses Citizens
Does not apply to workers Does not apply to businesses Applies to all citizens

Actors and funding

Actors Funding
Company / Companies

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role No involvement No involvement
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • No involvement
  • Main level of involvement: Company level


No involvement

Views and reactions

No information available

Sectors and occupations

    • Economic area Sector (NACE level 2)
      Q - Human Health And Social Work Activities Q86 Human health activities

This case is not occupation-specific.



Eurofound (2020), Telemedicine at IRCSS Ospedale San Raffaele, measure IT-2020-10/1563 (measures in Italy), EU PolicyWatch, Dublin,


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Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process.