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Factsheet for measure IT-2003-37/2577 – measures in Italy

National Labour Exchange

Borsa Continua nazionale del lavoro (Cliclavoro)

Country Italy , applies nationwide
Time period Open ended, started on 10 September 2003
Context Restructuring Support Instruments
Type Legislations or other statutory regulations
Category Ensuring business continuity and support for essential services
– Smoothing frictions or reallocation of workers
Author Lisa Dorigatti (University of Milan) and Eurofound
Measure added 23 June 2022 (updated 07 November 2022)

Background information

Since 2000, the legislator had been engaged in the design of the so-called Employment Information System (SIL), based on the collection and provision of information on jobseekers. It was introduced by Article 15 of Legislative Decree No. 276 of 10 September 2003.

The project is to build an integrated, computerised system containing labour market information accessible to workers, entrepreneurs, public and private operators.

The National Labour Exchange is an information sharing system intended to support the matching between demand and supply of labour. The system connects regional databases on vacancies and on jobseekers (regional labour exchanges), making this information available on a single national web portal, Cliclavoro.

Content of measure

ClicLavoro web portal allows employers and labour market intermediaries to advertise vacancies and to view jobseekers’ personal profiles, including their previous training and professional experiences. Job-seekers can also subscribe to the portal, upload their CVs, apply for job offers in Italy and abroad, and find out news on public competitions or vocational training opportunities.

The website also provides a wide range of information targeting employers, labour market intermediaries, and citizens. This information concerns labour market trends, hiring incentives, public incentives for business creation and development, employment conditions and workers’ rights, administrative requirements related to the set-up of a private employment agency and for the management of employment relationships, main features of national passive labour market policies, and the list of all the registered labour market intermediaries.

The Ministry of Labour and Social Policies coordinates the operations of the National Labour Exchange and of the network of regional labour exchanges while each region administers its own regional labour exchange, which is to be fully interoperable and accessible by the National Labour Exchange according to a protocol setting out common technical standards. Public Employment Services (PES) are required to store the information they collect on vacancies and on jobseekers’ profiles in the regional labour exchanges.

Use of measure

As of May 2016, ClicLavoro hosted about 158,000 open vacancies and 292,000 CVs. During 2017 there were 1,466,942 users registered to the portal were, which was accessed a total of 3,026,596 times. The network is able to gather data and information on the labour market, collected at local level, making them available on a single website in a user-friendly way. The main weakness is that the amount and quality of the information made available vary across regions.

Target groups

Workers Businesses Citizens
Applies to all workers Applies to all businesses Applies to all citizens

Actors and funding

Actors Funding
National government
Local / regional government
Public employment service
European Funds
National funds

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role Unknown Unknown
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • Unknown
  • Main level of involvement: Unknown



Views and reactions




Eurofound (2022), National Labour Exchange, measure IT-2003-37/2577 (measures in Italy), EU PolicyWatch, Dublin,


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Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process.