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Factsheet for measure HR-2022-15/2199 Updated – measures in Croatia

Social rights and assistance for refugees from Ukraine

Socijalna prava i pomoć za izbjeglice iz Ukrajine

Country Croatia , applies nationwide
Time period Open ended, started on 07 April 2022
Context War in Ukraine
Type Legislations or other statutory regulations
Category Measures to prevent social hardship
– Protection of vulnerable groups (beyond employment support)
Author Predrag Bejakovic (IJF)
Measure added 01 May 2022 (updated 17 April 2023)

Background information

There are more than 10,000 Ukrainian refugees in Croatia who have fled the Russian aggression and Croatia has shown solidarity in various ways. Persons seeking temporary protection in Croatia are granted social welfare benefits and services, and this also applies to refugees arriving from Ukraine. Currently, the Act on International and Temporary Protection grants persons under temporary protection the rights to basic amenities and to adequate accommodation (provided that they do not have any financial assets of their own). The response to the current situation is based on solidarity and support and cooperation, not only between the public administration bodies, but also with the independent institutions such as the Ombudswoman and the special ombudspersons, as well as with the regional and local self-government units, the business sector and the civil society, is the key of good preparation and implementation for it.

Content of measure

A person should prove his or her status of a person under temporary protection with the Identity Card of a foreigner under temporary protection. An expert from the social welfare centre will talk to such person to determine how he or she can be best helped. Such persons have the right to:

  • the first social service, consultation, psychosocial counselling,
  • accommodation (if he or she meets the requirements in accordance with the Social Welfare Act: unaccompanied children, children with disabilities, the elderly, people with disabilities)
  • and a one-time allowance for a single person up to HRK 2,500.00 (€332) and for a family up to HRK 3,500.00 (€465).

Such person can submit a request for a one-time fee to the on-duty social worker in the Reception and Collective Accommodation visited by Mobile Teams. If the refugee is in private individual accommodation, he or she can apply at the Centres for Social Welfare and their branches in Croatia.


The following updates to this measure have been made after it came into effect.

30 March 2023

On the basis of the Decision by the Ministry of the Interior, Directorate of Civil Protection, as a lessee, with the owners who have ceded their real estate for the accommodation of displaced persons, enters into a contract for the lease of a residential unit for the housing care of displaced persons from of Ukraine for a period of six months with the possibility of extension for a maximum of one year. The first lease agreement for the purpose of providing housing for displaced persons from Ukraine was signed on 13 April 2022 and extended for the next six months, i.e. until 11 April 2023, without the possibility of further extension. On 13 March 2023, 2972 displaced persons were accommodated on the basis of the lease agreement for housing units for the housing of displaced persons from Ukraine. On the same day, 1658 displaced persons from Ukraine were accommodated in collective accommodation. Given that the current state of war, which has affected the civilian clergy of Ukraine, is still ongoing, Croatia continues to aid displaced persons from Ukraine in providing housing upon arrival in the territory of the Republic of Croatia. Pursuant to the Implementation Decision of the Council of 4 March 2022, the Directive on temporary protection 2001/55/EC and the Act on international and temporary protection, temporary protection is granted for a period of one year and can be automatically extended for another period from twice for six months, and up to a year at the longest. In this sense, the status of temporary protection for displaced persons from Ukraine is extended until 4 March 2024. To extend the status of temporary protection for displaced persons from Ukraine after 4 March 2024, it is necessary to adopt a new Implementation Decision of the Council. Accordingly, the Government of Croatia proposes to amend the Decision on the financing of housing costs taking care of displaced persons from Ukraine in individual accommodation. The paragraph 2 of the aforementioned Decisions allows for the extension of the rental agreement until 4 March 2024 at the latest.

Use of measure

All refugees from Ukraine (10,000 until now) are eligible for such form of social rights and assistance, They can submit a request for a one-time fee to the on-duty social worker in the Reception and Collective Accommodation visited by Mobile Teams. If such person is in private individual accommodation, he or she can apply at the Centres for Social Welfare and their branches in Croatia. This assistance is paid once in cash and it is used to cover extraordinary expenses incurred due to current life circumstances. There is also a telephone and e-mail where additional information can be obtained. For such persons on the appropriate web-page, there is also a section with Q&A, like: Am I an elderly person, a person with a disability or do I have a large family, and I am housed in collective accommodation? What are benefits for people with disabilities? What is the procedure and conditions for obtaining aids for people with disabilities? Do I need free legal aid? Do I need hygiene items, clothes and shoes?

Target groups

Workers Businesses Citizens
Does not apply to workers Does not apply to businesses Older citizens
Children (minors)
Migrants or refugees

Actors and funding

Actors Funding
National government
National funds

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role No involvement as case not in social partner domain No involvement as case not in social partner domain
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • No involvement
  • Main level of involvement: N/A


Due to the nature of the measure, social partners were not included.

Views and reactions

Social partners in Croatia fully support all forms of aid to refugees from Ukraine. For, example, the Economic and Social Council (ESC) which consists of representatives from the government, employers and trade unions, fully supports government efforts concerning the reception, accommodation and inclusion of Ukrainian refugees in the Croatian society


  • 07 April 2022: Socijalna prava i pomoć (Social rights and assistance for refugees from Ukraine (
  • 22 March 2023: The amended Decision on financing costs for housing care for displaced persons from Ukraine in individual accommodation (Izmijenjena Odluka o financiranju troškova za stambeno zbrinjavanje raseljenih osoba iz Ukrajine u pojedinačnom smještaju) (


Eurofound (2022), Social rights and assistance for refugees from Ukraine, measure HR-2022-15/2199 (measures in Croatia), EU PolicyWatch, Dublin,


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Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process.