Background information

The Russian aggression to Ukraine is an unprecedented humanitarian issue in Europe. Thousands, tens of thousands of people are leaving Ukraine. One can expect an influx of refugees in all EU member-states, including Croatia. On 20 March 2022, the Croatian Ministry of Internal Affairs presented a bilingual website that provides daily data of importance to the displaced population of Ukraine and information for Croatian citizens who are offering help to refugees from the war.

Content of measure

The “Croatia for Ukraine” page in Croatian contains numerous data - from the number of displaced persons coming to Croatia to data on capacities, how people can be helped, and what fellow citizens who have accepted displaced persons should do. Displaced persons, on the other hand, can get answers to the most frequently asked questions in the Ukrainian version through several categories. The web page provides information in connection with the first reception of refugees, the procedure of border control, registration, entry with animals is explained to them, who to contact in the first place. The site also provides details on social and legal assistance, such as entitlement to benefits, health care, employment and education. A telephone number 114 has also been launched, to which displaced persons from Ukraine can obtain information on accommodation, food, health care, children's education, employment status and other rights.

Use of measure

The Ministry of the Interior notes that the online submission of the Request for approval of temporary protection, available in Croatian, English and Ukrainian, is in function. Through the application for online application, people from Ukraine are able to submit applications more easily, while it is easier for officials to receive them. As the coordinating body of the Interdepartmental Group for the Reception of Refugees, the Ministry of the Interior consulted a wide range of stakeholders during the development of the website, not only the competent departments but also the ombudsmen and representatives of the Ukrainian community in Croatia. The page would be updated as the needs of displaced persons from Ukraine in Croatia changed. The Ministry of Interior will monitor their needs and answer life’s questions they face.

Target groups

Workers	Businesses	Citizens
Does not apply to workers	Does not apply to businesses	Migrants or refugees

Actors and funding

Actors	Funding
National government	National funds

Social partners

Social partners' role in designing the measure and form of involvement:

	Trade unions	Employers' organisations
Role	No involvement as case not in social partner domain	No involvement as case not in social partner domain
Form	Not applicable	Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

• No involvement
• Main level of involvement: N/A

Involvement

Due to the nature of the measure, social partners were not involved but they support any type of aid to refugees.

Views and reactions

Social partners in Croatia are fully aware of the dire situation and the difficulties of refugees from Ukraine and support all measures that the government is implementing in improving their life and conditions in Croatia.

Sources

• 20 March 2022: A special website for Ukrainian refugees (Posebna mrežna stranica za izbjeglice iz Ukrajine) (mup.gov.hr)
• 29 May 2022: Hrvatska za Ukrajinu (Croatia for Ukraine) (hrvatskazaukrajinu.gov.hr)