Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.
Factsheet for measure HR-2021-27/2012 – Updated – measures in Croatia
|Country||Croatia , applies nationwide|
|Time period||Temporary, 02 July 2021 – 31 December 2021|
|Type||Legislations or other statutory regulations|
Promoting the economic, labour market and social recovery
– Measures to support a gradual relaunch of work
|Author||Predrag Bejakovic (IJF)|
|Measure added||16 September 2021 (updated 10 October 2022)|
Travel agencies have recorded huge losses since the beginning of the pandemic, and due to the inability to provide services for more than a year and a half, they continue to record an enormous drop in traffic. The Association of Croatian Travel Agencies (ACTA) and its members stress the importance of continuing key support that means the survival of agencies and the preservation of jobs. According to data from UHPA members, the decline in revenue in the first seven months of 2021 compared to the same period in 2019 is 78%. The latest data from the Central Bureau of Statistics confirm that the highest drop in traffic in Croatia, 83%, was recorded in activities N 79 Travel agencies, tour operators (tour operators) and other reservation services and activities related to them.
The Government of the Republic of Croatia adopted Decision on the adoption a small value aid program to help affected activities in the transport sector, tourism sector and the cultural and artistic events industry to launch and normalize current operations due to the current COVID-19 pandemic. This will enable travel agencies and tour operators to use state aid to reimburse part or all of the paid operating costs to those who during 2020 and 2021, respectively. The condition is a decline in operating revenues in 2021 and 2021 compared to 2019 of at least 75%. For this purpose, HRK 36 million (€4.8 million) has been provided, while the largest amount of support cannot exceed HRK 10 thousand (€1,330) per average number of employees per year in a travel agency. Therefore, this is a one-off support per employee.
The following updates to this measure have been made after it came into effect.
|13 September 2021||
The first public call for the implementation of the Small Value Aid Program to assist affected activities in the tourism sector to start and normalize current operations due to the COVID pandemic-19 was launched on 9 July 2021. It remained open until 30 July 2021. Second call for the implementation of the Small Value Aid Program to assist affected activities in the tourism sector to start and normalize current operations due to the COVID-19 pandemic was announced on 26 August 2021. It was open until 6 September 2021. On 13 September 2021, the Decision on awarding grants to travel agencies for starting and normalizing current operations was published. According to the Decision, the grants were given to 307 touristic agencies in the total amount of HRK 15.6 million (€ 2.07 million). Beneficiaries are obliged to report to the Ministry of Tourism and Sport about the purposes how did they spend received funds.
Exact number of workers and companies is currently unknown. However, the eligibility conditions are following. Eligible are companies from touristic sector in a broader sense. It was determined that the activities that meet the above conditions of the following NKD codes:
|Does not apply to workers||
Sector specific set of companies
||Does not apply to citizens|
Company / Companies
Social partners' role in designing the measure and form of involvement:
|Trade unions||Employers' organisations|
|Form||Not applicable||Not applicable|
Social partners' role in the implementation, monitoring and assessment phase:
Social partners are quite satisfied with the Decision on the mentioned grant fully aware of the seriousness of the crisis. However, they hope that the situation would improve and that said sectors will obtain very positive business results as before the COVID-19 pandemics. Furthermore, they would be willing to be much more actively included in preparation and implementation of similar measures in the nearly future.
Social partners expressed their satisfaction with the proposed measure.
This case is sector-specific
|Economic area||Sector (NACE level 2)|
|H - Transportation And Storage||H49 Land transport and transport via pipelines|
|H50 Water transport|
This case is not occupation-specific.
Eurofound (2021), A small value aid program to help affected activities in the transport sector, tourism sector and the cultural and artistic events industry, measure HR-2021-27/2012 (measures in Croatia), EU PolicyWatch, Dublin, https://static.eurofound.europa.eu/covid19db/cases/HR-2021-27_2012.html
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