Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.
Factsheet for measure HR-2020-14/779 – Updated – measures in Croatia
|Country||Croatia , applies nationwide|
|Time period||Open ended, started on 02 April 2020|
Measures to prevent social hardship
– Provision of services in kind (e.g. food vouchers)
|Author||Predrag Bejakovic (IJF) and Eurofound|
|Measure added||24 April 2020 (updated 15 November 2021)|
Many citizens of Zagreb were forced to leave their homes due to the earthquake, so for them it was difficult to receive their post and packages. Furthermore, in order to enable pensioners to receive their pensions more securely without leaving their homes, the customers who receive their pensions through the Croatian Postal Bank's current account can receive their funds through delivery by the Croatian Post at home, free of charge. The request can be served in several user-friendly ways.
In order to make it easier for recipients of packages who are currently unable to reside at their addresses, Croatian Post has provided a free redirection and package retention service. To use the service, the user just needs to fill in the form on the website.
Unlike the usual service which involves a fee, regardless of the commercial bank through which it is paid, there is a new Croatian Post service built with the Croatian Post Bank (CPB) on corporate solidarity with the elderly population: pension beneficiaries who otherwise receive their funds in a current account with CPB, if they choose to receive their funds more securely without leaving their homes, HP provided the option to receive at their home address, free of charge.
These are additional measures by which Croatian Post, during the coronavirus epidemic, ensures that consignments are delivered to recipients, wherever they are. Users may request that postal items be delivered to another address within the same county (the City of Zagreb and Zagreb County are now viewed as one entity) or be kept safe at the post office.
Croatian Post, in accordance with the instructions of the competent authorities, is adjusting its operations and taking all measures to reduce the possibility of the epidemic spreading and to ensure business continuity. They provide employees with protective and disinfectants, and the way postmen and post offices work has changed.
|Does not apply to workers||Does not apply to businesses||
Company / Companies
No special funding required
Social partners' role in designing the measure and form of involvement:
|Trade unions||Employers' organisations|
|Role||No involvement as case not in social partner domain||No involvement as case not in social partner domain|
|Form||Not applicable||Not applicable|
Social partners' role in the implementation, monitoring and assessment phase:
Due to the nature of the measure social partners were not involved but they always support measures that provide better services to the companies and citizens.
Regarding the measure, the involvement of social partners was not applicable.
|Economic area||Sector (NACE level 2)|
|H - Transportation And Storage||H53 Postal and courier activities|
This case is not occupation-specific.
Eurofound (2020), New services of Croatian Post for elderly citizens, measure HR-2020-14/779 (measures in Croatia), EU PolicyWatch, Dublin, https://static.eurofound.europa.eu/covid19db/cases/HR-2020-14_779.html
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Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process.