European Foundation
for the Improvement of
Living and Working Conditions

The tripartite EU agency providing knowledge to assist
in the development of better social, employment and
work-related policies

EU PolicyWatch

Database of national-level policy measures

Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for measure GR-2022-20/2368 – measures in Greece

Psychosocial support for Ukrainian refugees: A telephone hotline

Psihokinoniki stirixi Oukranon prosfigon (Ψυχοκοινωνική στήριξη Ουκρανών προσφύγων

Country Greece , applies nationwide
Time period Open ended, started on 14 May 2022
Context War in Ukraine
Type Other initiatives or policies
Category Measures to prevent social hardship
– Other humanitarian measures
Author Penny Georgiadou (INE GSEE)
Measure added 20 May 2022 (updated 20 June 2022)

Background information

Following the entry of thousands of refugees from Ukraine into Greece, on the initiative of the Deputy Minister of Health responsible for mental health issues, a psychosocial support line 10306 (option 4) for Ukrainian refugees was put into operation. The line started operating on 14 April 2022 and the action is funded by the Ministry of Health.

Content of measure

The provision of psychosocial support to Ukrainian refugees operates from 14 April 2022 on the telephone line number 10306 in option 4 of the line. The support is offered in Ukrainian, Russian and Greek by professional psychologists from Ukraine who have received relevant training.

The telephone service operates as pilot project from Monday to Friday, from 9 am to 9 pm, and is free and anonymous.

The Helpline 10306 operates with funding from the Ministry of Health and with the participation of:

  • the Federation of Psychosocial Rehabilitation and Mental Health Institutions "ARGO"
  • the University Mental Health Research Institute and
  • the Smile of the Child.

Use of measure

According to the Ministry of Citizen Protection, since the beginning of the war until the third of May 2022, 24,656 Ukrainian nationals came in Greece, of whom 6,679 are minors. The number of the beneficiaries of the measure is not yet available.

Target groups

Workers Businesses Citizens
Does not apply to workers Does not apply to businesses Migrants or refugees

Actors and funding

Actors Funding
National government
Other social actors (e.g. NGOs)
European Funds
National funds

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role No involvement No involvement
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • No involvement
  • Main level of involvement: N/A


There is no involvement of social partners.

Views and reactions

There were no social partner's reactions to the measure detected.



Eurofound (2022), Psychosocial support for Ukrainian refugees: A telephone hotline, measure GR-2022-20/2368 (measures in Greece), EU PolicyWatch, Dublin,


Eurofound publications based on EU PolicyWatch

30 January 2023


Measures to lessen the impact of the inflation and energy crisis on citizens

Governments across the EU continue to implement policies to support citizens and businesses in the face of rising food and energy prices caused by the COVID-19 crisis and intensified by the war in Ukraine. This article summarises the policy responses as reported in Eurofound's EU PolicyWatch database from January to September 2022.


12 September 2022


First responses to cushion the impact of inflation on citizens

Although the worldwide pandemic situation had already disrupted supply chains and triggered increases in energy and food prices in 2021, the situation deteriorated in 2022 with the Russian invasion of Ukraine.


12 September 2022


Policies to support EU companies affected by the war in Ukraine

This article summarises the first policy responses that governments across the EU have started to implement to support companies affected by the rising prices, and those with commercial ties to Ukraine, Russia or Belarus.


5 July 2022


Policies to support refugees from Ukraine

This article summarises the first policy responses of EU Member States, including those of the social partners and other civil society actors, enabling refugees to exercise their rights under the Temporary Protection Directive.


Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process.