Background information

Following the entry of thousands of refugees from Ukraine into Greece, on the initiative of the Deputy Minister of Health responsible for mental health issues, a psychosocial support line 10306 (option 4) for Ukrainian refugees was put into operation. The line started operating on 14 April 2022 and the action is funded by the Ministry of Health.

Content of measure

The provision of psychosocial support to Ukrainian refugees operates from 14 April 2022 on the telephone line number 10306 in option 4 of the line. The support is offered in Ukrainian, Russian and Greek by professional psychologists from Ukraine who have received relevant training.

The telephone service operates as pilot project from Monday to Friday, from 9 am to 9 pm, and is free and anonymous.

The Helpline 10306 operates with funding from the Ministry of Health and with the participation of:

• the Federation of Psychosocial Rehabilitation and Mental Health Institutions "ARGO"
• the University Mental Health Research Institute and
• the Smile of the Child.

Use of measure

According to the Ministry of Citizen Protection, since the beginning of the war until the third of May 2022, 24,656 Ukrainian nationals came in Greece, of whom 6,679 are minors. The number of the beneficiaries of the measure is not yet available.

Target groups

Workers	Businesses	Citizens
Does not apply to workers	Does not apply to businesses	Migrants or refugees

Actors and funding

Actors	Funding
National government Other social actors (e.g. NGOs)	European Funds National funds

Social partners

Social partners' role in designing the measure and form of involvement:

	Trade unions	Employers' organisations
Role	No involvement	No involvement
Form	Not applicable	Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

• No involvement
• Main level of involvement: N/A

Involvement

There is no involvement of social partners.

Views and reactions

There were no social partner's reactions to the measure detected.

Sources

• 14 April 2022: Psychosocial support line for refugees from Ukrain (www.kathimerini.gr)
• 20 April 2022: Psychosocial Support Lin (migration.gov.gr)
• 12 May 2022: Ministry of Migration - frequently asked question (migration.gov.gr)