Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.
Factsheet for measure GR-2022-20/2368 – measures in Greece
|Country||Greece , applies nationwide|
|Time period||Open ended, started on 14 May 2022|
|Context||War in Ukraine|
|Type||Other initiatives or policies|
Measures to prevent social hardship
– Other humanitarian measures
|Author||Penny Georgiadou (INE GSEE)|
|Measure added||20 May 2022 (updated 20 June 2022)|
Following the entry of thousands of refugees from Ukraine into Greece, on the initiative of the Deputy Minister of Health responsible for mental health issues, a psychosocial support line 10306 (option 4) for Ukrainian refugees was put into operation. The line started operating on 14 April 2022 and the action is funded by the Ministry of Health.
The provision of psychosocial support to Ukrainian refugees operates from 14 April 2022 on the telephone line number 10306 in option 4 of the line. The support is offered in Ukrainian, Russian and Greek by professional psychologists from Ukraine who have received relevant training.
The telephone service operates as pilot project from Monday to Friday, from 9 am to 9 pm, and is free and anonymous.
The Helpline 10306 operates with funding from the Ministry of Health and with the participation of:
According to the Ministry of Citizen Protection, since the beginning of the war until the third of May 2022, 24,656 Ukrainian nationals came in Greece, of whom 6,679 are minors. The number of the beneficiaries of the measure is not yet available.
|Does not apply to workers||Does not apply to businesses||
Migrants or refugees
Other social actors (e.g. NGOs)
Social partners' role in designing the measure and form of involvement:
|Trade unions||Employers' organisations|
|Role||No involvement||No involvement|
|Form||Not applicable||Not applicable|
Social partners' role in the implementation, monitoring and assessment phase:
There is no involvement of social partners.
There were no social partner's reactions to the measure detected.
Eurofound (2022), Psychosocial support for Ukrainian refugees: A telephone hotline, measure GR-2022-20/2368 (measures in Greece), EU PolicyWatch, Dublin, https://static.eurofound.europa.eu/covid19db/cases/GR-2022-20_2368.html
30 January 2023
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Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process.