Background information

Chandris Hotels is one of the big Hotel Chains in Greece, owning and managing three hotels, with a total of 1,500 beds. Since the early stages of the pandemic, the company took the necessary precautions in order to safeguard the health of guests and employees. It monitors closely and implements strictly the government’s policies on the pandemic and follows the instructions, practices and guidelines of the public health services, the WHO, and the suggestions of internationally acknowledged organisations of Tourism industry.

The company carried out a specific crisis-handling plan, which completes the already established health and safety operational policies, procedures, and every day good practices. The plan encompasses the experience gained so far in fighting COVID-19 and it is regularly amended to include the latest sanitary instructions. It has developed Standard Operating Procedures as needed, and detail explanatory notes as well, for the training of its’ employees.

Content of measure

The crisis-handling plan completed by Chandris Hotels is developed on six Units as following:

• COVID-19 (characteristics, transmission, symptoms, measures against transmission of COVID-19);
• Employee & Guest Health (analytical guidelines on Physical Distancing, Hand Sanitizing, Front of the House Signage, Back of the House Signage, Employee & Guest Health Concerns, Case Notification);
• Employees’ Responsibilities (analytical guidelines for Personal Hygiene, Respiratory etiquette, Personal Protective Equipment (PPE), Work area sanitation, COVID-19 Training);
• Cleaning & Sanitation Products and Protocols (analytical guidelines for the cleaning of Public Spaces and Communal Areas, Guest Rooms, bed linen and laundry, Back of the House, Shared Equipment, Room Recovery Protocol Air Filter and HVAC Cleaning);
• Physical Distancing protocols (analytical guidelines for the Hotel Front Desk, Restaurants and Bars, Meeting Spaces, Back of the House Pool seating);
• Food Safety (analytical guidelines for Sneeze guards, Menus, Grab & Go, Table set up & napkin service, Food suppliers).

Use of measure

The plan contributes in ensuring the Company's constant operation, the health and safety of its customers, as well as the health at work.

Contents

• Health and safety
• Work organisation

Target groups

Workers	Businesses	Citizens
Employees in standard employment	Other businesses	Applies to all citizens

Actors and funding

Actors	Funding
Company / Companies	Companies

Social partners

Social partners' role in designing the measure and form of involvement:

	Trade unions	Employers' organisations
Role	No involvement	No involvement
Form	Not applicable	Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

• No involvement
• Main level of involvement: Company level

Involvement

There is no involvement of the social partners.

Views and reactions

There are no reactions.

Sectors and occupations

This case is not occupation-specific.

Sources

• 05 February 2021: crisis-handling plan complete with operational procedures (Shedio igiinis kai asfalias ton xenodohopn Handris" ΞΕΝΟΔΟΧΕΙΩΝ ΧΑΝΔΡ (www.chandris.gr)