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EU PolicyWatch

Database of national-level policy measures

Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for measure FI-2020-14/1306 – measures in Finland

COVID-19 hotline for franchisees and employees of fast food chain Kotipizza

Korona-hotline Kotipizzan yrittäjille ja työntekijöille

Country Finland , applies nationwide
Time period Open ended, started on 31 March 2020
Context COVID-19
Type Company practices
Category Protection of workers, adaptation of workplace
– Well-being of workers
Author Amanda Kinnunen (Oxford Research) and Eurofound
Measure added 23 October 2020 (updated 24 February 2021)

Background information

Kotipizza is a Finnish fast-food chain that consists of approximately 280 franchise restaurants. The franchisees of Kotipizza were significantly affected by the COVID-19 pandemic and the restrictions set by authorities. The rapidly changing situation caused also stress and concerns among the franchisees and people employed at the restaurants. In order to support both the franchisees and the employees, Kotipizza established a so-called COVID-19 hotline

This company example was published as part of Enter 2020 , an information campaign ran by a peak-level employers’ organisation Confederation of Finnish Industries EK and ten large Finnish companies.

Content of measure

The aim of the hotline is to support employees and franchisees with questions related to the COVID-19 crisis. Some examples are questions related to safety and health of employees, economic issues and employment and food safety. If needed, the people working at the hotline service will consult experts in order to find answers for the users’ questions. Franchisees and employees can also call the hotline just to talk about their own situation or any concerns regarding the future.

In addition to the hotline, Kotipizza has organised ICT-based information meetings.

The hotline will be open as long as the COVID-19 pandemic continues to affect employees and franchisees.

Use of measure

During the first two months of the pandemic, approximately 2,000 calls were received.


  • Health and safety
  • Other topics

Target groups

Workers Businesses Citizens
Applies to all workers Sector specific set of companies
Does not apply to citizens

Actors and funding

Actors Funding
Company / Companies

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role Unknown Unknown
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • Unknown
  • Main level of involvement: Company level


No information available.

Views and reactions

No information available.

Sectors and occupations

    • Economic area Sector (NACE level 2)
      I - Accommodation And Food Service Activities I56 Food and beverage service activities

This case is not occupation-specific.


  • 01 May 2020: Kotipizza's corona-hotline open 24/7 (Koronahotline kotipizzalaisten tukena 24/7) (


Eurofound (2020), COVID-19 hotline for franchisees and employees of fast food chain Kotipizza, measure FI-2020-14/1306 (measures in Finland), EU PolicyWatch, Dublin,


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Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process.