Background information

ING has implemented a 100% free telework model, becoming the first large company in Spain to bet indefinitely on this model, which contributes to a more sustainable development, with fewer trips and more work-life balance, in addition to establishing a series of measures for the change to be effective.

Content of measure

ING announced the implementation of a 100% free telework model. The new system is based on principles of flexibility and responsibility so that employees organize themselves in the best way that they consider in regard to their personal life and their work objectives, as well as the needs of their teams.

Its approval comes with a set of measures to facilitate its implementation: for example, setting a limited meeting schedule between 10 a.m. and 4 p.m., with a duration not exceeding 45 minutes and with a predetermined objective. To guarantee the right to disconnect, it also establishes a restricted schedule for sending emails and calls.

The company assures that the confinement situation derived from COVID-19 has been a test for these measures. Years ago, the company introduced flexible schedule. In this sense, ING ensures that its professionals are already used to taking responsibility and making autonomous decisions, taking into account the coordination of their teams.

Use of measure

The measure covers the 1,400 professionals that the company has in Spain.

Contents

• Telework

Target groups

Workers	Businesses	Citizens
Employees in standard employment	Does not apply to businesses	Does not apply to citizens

Actors and funding

Actors	Funding
Company / Companies	Companies Employees

Social partners

Social partners' role in designing the measure and form of involvement:

	Trade unions	Employers' organisations
Role	No involvement	No involvement
Form	Not applicable	Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

• No involvement
• Main level of involvement: Company level

Involvement

No involvement.

Views and reactions

No reactions of social partners to the implementation of this measure.

Sectors and occupations

This case is not occupation-specific.

Sources

• 10 June 2019: ING implanta en España un modelo de teletrabajo 100% libre para sus 1.400 profesionales (www.expansion.com)
• 10 June 2020: En ING le damos la bienvenida a un modelo de teletrabajo completamente flexible (www.ennaranja.com)