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EU PolicyWatch

Database of national-level policy measures

Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for measure ES-2020-36/1541 – measures in Spain

ING: Free choice of up to 100% telework

ING: Implementación de modelo de teletrabajo 100% libre

Country Spain , applies nationwide
Time period Open ended, started on 01 September 2020
Context COVID-19
Type Company practices
Category Protection of workers, adaptation of workplace
– Teleworking arrangements, remote working
Author Alejandro Godino (UAB)
Measure added 01 December 2020 (updated 12 February 2021)

Background information

ING has implemented a 100% free telework model, becoming the first large company in Spain to bet indefinitely on this model, which contributes to a more sustainable development, with fewer trips and more work-life balance, in addition to establishing a series of measures for the change to be effective.

Content of measure

ING announced the implementation of a 100% free telework model. The new system is based on principles of flexibility and responsibility so that employees organize themselves in the best way that they consider in regard to their personal life and their work objectives, as well as the needs of their teams.

Its approval comes with a set of measures to facilitate its implementation: for example, setting a limited meeting schedule between 10 a.m. and 4 p.m., with a duration not exceeding 45 minutes and with a predetermined objective. To guarantee the right to disconnect, it also establishes a restricted schedule for sending emails and calls.

The company assures that the confinement situation derived from COVID-19 has been a test for these measures. Years ago, the company introduced flexible schedule. In this sense, ING ensures that its professionals are already used to taking responsibility and making autonomous decisions, taking into account the coordination of their teams.

Use of measure

The measure covers the 1,400 professionals that the company has in Spain.


  • Telework

Target groups

Workers Businesses Citizens
Employees in standard employment
Does not apply to businesses Does not apply to citizens

Actors and funding

Actors Funding
Company / Companies

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role No involvement No involvement
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • No involvement
  • Main level of involvement: Company level


No involvement.

Views and reactions

No reactions of social partners to the implementation of this measure.

Sectors and occupations

    • Economic area Sector (NACE level 2)
      K - Financial And Insurance Activities K64 Financial service activities, except insurance and pension funding

This case is not occupation-specific.


  • 10 June 2019: ING implanta en España un modelo de teletrabajo 100% libre para sus 1.400 profesionales (
  • 10 June 2020: En ING le damos la bienvenida a un modelo de teletrabajo completamente flexible (


Eurofound (2020), ING: Free choice of up to 100% telework, measure ES-2020-36/1541 (measures in Spain), EU PolicyWatch, Dublin,


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Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process.