European Foundation
for the Improvement of
Living and Working Conditions

The tripartite EU agency providing knowledge to assist
in the development of better social, employment and
work-related policies

EU PolicyWatch

Database of national-level policy measures

Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for measure EE-2022-13/2317 – measures in Estonia

Psychological assistance for Ukrainian refugees

Psühholoogiline tugi Ukraina põgenikele

Country Estonia , applies nationwide
Time period Open ended, started on 22 March 2022
Context War in Ukraine
Type Other initiatives or policies
Category Measures to prevent social hardship
– Other humanitarian measures
Author Ingel Kadarik (Praxis Center for Policy Studies) and Eurofound
Measure added 18 May 2022 (updated 20 June 2022)

Background information

The Volunteer Network of Pastors was convened by the Mental Health Department of the Ministry of Social Affairs to support War Refugees in Ukraine in accommodation centres. The voluntary network consists of 70 pastors, chaplains and clergymen from different member churches and congregations of the Estonian Council of Churches, whose qualifications correspond to the profession of pastor or chaplain and who are fluent in Estonian, Russian and English at the level of communication.

The Ministry of Education and Research together with the Estonian Association of School Psychologists opened a school psychologists phone line in 2021, which in light of the Ukrainian war includes Ukrainian-speaking psychologists.

Content of measure

In addition to psychosocial crisis assistance provided by the Social Insurance Board, the Ukrainian refugees have the possibility to talk to chaplains and pastors in the accommodation centres. They provide a special kind of mental health service - it is not a psychological help or treatment, rather they provide empathetic communication, spiritual support, listening, relieving emotional distress, empowering coping, finding strength and hope for further living.

School children, parents and education employees have the possibility to receive psychological assistance from Ukrainian-speaking school psychologists via special free-of-charge phone line. It is opened once a week at evening for 4 hours.

Use of measure

No information available.

Target groups

Workers Businesses Citizens
Does not apply to workers Does not apply to businesses Children (minors)
Parents
Migrants or refugees
Students

Actors and funding

Actors Funding
National government
Other social actors (e.g. NGOs)
National funds

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role No involvement as case not in social partner domain No involvement as case not in social partner domain
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • No involvement
  • Main level of involvement: N/A

Involvement

No involvement

Views and reactions

No information

Sources

  • 22 March 2022: Koolipsühholoogide nõuandeliin alustab kõnedele vastamist ka ukraina keeles (School psychologists' hotline also starts answering calls in Ukrainian) (koolipsyhholoogid.ee)
  • 08 April 2022: Majutuskeskustes on valmis Ukraina sõjapõgenikele tuge pakkuma 70 hingehoidjat (Support to War Refugees in Ukraine in accommodation centres) (www.sm.ee)

Citation

Eurofound (2022), Psychological assistance for Ukrainian refugees, measure EE-2022-13/2317 (measures in Estonia), EU PolicyWatch, Dublin, https://static.eurofound.europa.eu/covid19db/cases/EE-2022-13_2317.html

Eurofound publications based on EU PolicyWatch

19 May 2022

 

Working life in the COVID-19 pandemic 2021

This publication consists of individual country reports on working life during 2021 for 28 countries (the 27 EU Member States and Norway).

Publication

24 June 2020

 

COVID-19: Policy responses across Europe

This report aims to present an overview of both large-scale government measures and collective agreements that impact on large groups of workers.

16 June 2022

 

COVID-19 in the workplace: Employer's responsibility to ensure a safe workplace

Throughout 2021, the second year of the COVID-19 pandemic, specific occupational health and safety rules were reintroduced due to increases in infection rates.

Article

16 June 2022

 

Back to work after COVID-19: Testing, vaccines and green certificates

In the second pandemic year 2021, access to one's place of work was increasingly dependent on providing proof of either having been tested, vaccinated or recovered from COVID-19 in several countries.

Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process.