Factsheet for measure
EE-2022-13/2317
–
Updated
– measures in Estonia
Psychological assistance for Ukrainian refugees
Psühholoogiline tugi Ukraina põgenikele
Background information
The Volunteer Network of Pastors was convened by the Mental Health Department of the Ministry of Social Affairs to support War Refugees in Ukraine in accommodation centres. The voluntary network consists of 70 pastors, chaplains and clergymen from different member churches and congregations of the Estonian Council of Churches, whose qualifications correspond to the profession of pastor or chaplain and who are fluent in Estonian, Russian and English at the level of communication.
The Ministry of Education and Research together with the Estonian Association of School Psychologists opened a school psychologists phone line in 2021, which in light of the Ukrainian war includes Ukrainian-speaking psychologists.
Content of measure
In addition to psychosocial crisis assistance provided by the Social Insurance Board, the Ukrainian refugees have the possibility to talk to chaplains and pastors in the accommodation centres. They provide a special kind of mental health service - it is not a psychological help or treatment, rather they provide empathetic communication, spiritual support, listening, relieving emotional distress, empowering coping, finding strength and hope for further living.
School children, parents and education employees have the possibility to receive psychological assistance from Ukrainian-speaking school psychologists via special free-of-charge phone line. It is opened once a week at evening for 4 hours.
Updates
The following updates to this measure have been made after it came into effect.
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03 August 2022
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School psychologists phone line does not iclude Ukrainian-speaking psychologists anymore. Only Estonian and Russian language are available.
On 1 August victim support crisis hotline in Ukrainian language was opened. It is available daily from 4 to 8 pm. It is also possible to register for a video call session.
Since the beginning of July, the Social Insurance Board employs two Ukrainian-speaking psychologists who provide support to war refugees living in temporary accommodation.
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Use of measure
No information available.
Target groups
Actors and funding
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Actors
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Funding
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National government
Other social actors (e.g. NGOs)
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National funds
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Social partners
Social partners' role in
designing the measure
and form of involvement:
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Trade unions
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Employers' organisations
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Role
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No involvement as case not in social partner domain
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No involvement as case not in social partner domain
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Form
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Not applicable
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Not applicable
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Social partners' role in the
implementation, monitoring and assessment phase:
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No involvement
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Main level of involvement: N/A
Involvement
No involvement
Views and reactions
No information
Sources
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22 March 2022: Koolipsühholoogide nõuandeliin alustab kõnedele vastamist ka ukraina keeles (School psychologists' hotline also starts answering calls in Ukrainian)
(koolipsyhholoogid.ee)
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08 April 2022: Majutuskeskustes on valmis Ukraina sõjapõgenikele tuge pakkuma 70 hingehoidjat (Support to War Refugees in Ukraine in accommodation centres)
(www.sm.ee)
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03 August 2022: Sotsiaalkindlustusamet avab ukrainakeelse nõustamisliini (The Social Insurance Board will open a counselling hotline in Ukrainian)
(sotsiaalkindlustusamet.ee)
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09 September 2022: Ukraina - psühhosotsiaalne kriisiabi (Ukraine - psychosocial crisis support)
(sotsiaalkindlustusamet.ee)
