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Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for measure CZ-2020-8/973 – measures in Czechia

Lex voucher for tour operators in the tourism sector

Lex voucher na podporu cestovního ruchu

Country Czechia , applies nationwide
Time period Temporary, 20 February 2020 – 31 August 2020
Context COVID-19
Type Legislations or other statutory regulations
Category Supporting businesses to stay afloat
– Deferral of payments or liabilities
Author Soňa Veverková (Research Institute for Labour and Social Affairs) and Eurofound
Measure added 13 July 2020 (updated 15 July 2020)

Background information

Act 185/2020 Coll., on certain measures to mitigate the effects of the coronavirus epidemic known as SARS-CoV-2 on the tourism sector, so called Lex Voucher, should support tour operaters which were badly damaged by anti COVID-19 measures.

Lex Voucher enables tour operaters not to refund the customers´ payments for the travel services in the protection period (from 20 February 2020 till 31 August 2020) if the original obligation under the tour contract ceased due to the COVID-19 pandemic. In place of payment refund, the tour operator is enabled to provide to the customer a voucher for the tour at least in the value of the original tour.

Content of measure

The customer is not entitled to reject or return the voucher, although some exceptions are possible (vulnerable groups of customers, e. g. people with disabilities, seniors 65+, unemployed people registered at the Labour Office, pregnant women etc.).

The travel voucher is valid until 31 August 2021. The customer is thus provided with a sufficiently long period to be able to use the travel voucher. In case the voucher is not used by the customer during the protection period, the organizer must return to the customer all the paid payments for the original trip within 14 days from the end of the protection period at the latest.

Use of measure

No information available yet.

Target groups

Workers Businesses Citizens
Does not apply to workers Sector specific set of companies
Does not apply to citizens

Actors and funding

Actors Funding
Company / Companies

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role Consulted Consulted
Form Consultation through tripartite or bipartite social dialogue bodies Consultation through tripartite or bipartite social dialogue bodies

Social partners' role in the implementation, monitoring and assessment phase:

  • No involvement
  • Main level of involvement: Peak or cross-sectoral level


Social partners, which are members of the tripartite body (Council of economic and social agreement, Rada hospodářské a sociální dohody, RHSD) were informed and consulted in both formal (requested by institutional settings) and informal ways. They are not involved in the management of policy measures.

Views and reactions


Sectors and occupations

    • Economic area Sector (NACE level 2)
      N - Administrative And Support Service Activities N79 Travel agency, tour operator and other reservation service and related activities

This case is not occupation-specific.


  • 24 April 2020: Act No. 185/2020 Coll., on certain measures to mitigate the effects of the coronavirus epidemic known as SARS-CoV-2 on the tourism sector/Zákon č. 185/2020 Sb., o některých opatřeních ke zmírnění dopadů epidemie koronaviru označovaného jako SARS CoV-2 na odvětví cestovního ruchu (
  • 24 April 2020: MMR: Cancellation of the tour due to the anti COVID-19 measures/MMR: Zrušení zájezdu z důvodu šíření onemocnění COVID-19 (


Eurofound (2020), Lex voucher for tour operators in the tourism sector, measure CZ-2020-8/973 (measures in Czechia), EU PolicyWatch, Dublin,


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Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process.