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Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for measure CY-2020-51/1610 – measures in Cyprus

Incredible, Pick-up Service in Nicosia Mall

Incredible υπηρεσία Pick-up στο Nicosia Mall

Country Cyprus , applies locally

    • – CY0 ΚΥΠΡΟΣ (Kypros)
Time period Open ended, started on 14 December 2020
Context COVID-19
Type Company practices
Category Reorientation of business activities
– Change of production/Innovation
Author Loucas Antoniou (INEK) and Eurofound
Measure added 18 December 2020 (updated 29 January 2021)

Background information

The new pick-up service is recently introduced by Nicosia Mall and after the new lockdown measures implemented in December 2020 by the Government in malls and other public spaces in order to prevent the further spread of COVID-19 in the Island. All shops of Nicosia Mall participate in the service accepting orders by customers on-line, social media and through phone and applications.

Content of measure

The Incredible, Pick-up service is set by Nicosia Mall in order to serve the consumers’ needs during the holiday period and mitigate the negative financial impact that the shops of the Mall experience since March 2020 due to the pandemic and the imposed new lockdown. The process of the pick-up service includes the following steps:

  • Placement of orders from the Mall stores on the list by phone, social media, the shop website or business applications,
  • Payment in accordance with the shop method (i.e., credit card, phone payments or cash)
  • Arrangement of a pick-up time at a designed space in the parking lot of the Mall,
  • Preparation of order by shop staff
  • Delivery of order by shop staff to customers at the pickup point after the customer contacts and confirms his/her arrival at the pick-up point.

Use of measure

Information on the effectiveness of the measures is hard to be obtained or estimated. However, it is expected that consumers will take advantage of the new service especially during the current holiday season that consuming needs are increased.


  • Employment retention
  • Work organisation

Target groups

Workers Businesses Citizens
Other groups of workers
Sector specific set of companies
Applies to all citizens

Actors and funding

Actors Funding
Company / Companies
No special funding required

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role No involvement No involvement
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • No involvement
  • Main level of involvement: Company level


Information on the effectiveness of the measures is hard to be obtained or estimated. However, it is expected that consumers will take an advantage of the new service especially during the current holiday season that consuming needs are increased.

Views and reactions

This is an arrangement set by the managing director and the shoppers of Nicosia Mall and no social partners have been involved in any consultation processes. Nicosia Mall and shoppers are implementing and monitoring the services.

Sectors and occupations

    • Economic area Sector (NACE level 2)
      G - Wholesale And Retail Trade; Repair Of Motor Vehicles And Motorcycles G47 Retail trade, except of motor vehicles and motorcycles

This case is not occupation-specific.


  • 17 December 2020: Incredible νέα υπηρεσία pick up service στο Nicosia MALL (


Eurofound (2020), Incredible, Pick-up Service in Nicosia Mall , measure CY-2020-51/1610 (measures in Cyprus), EU PolicyWatch, Dublin,


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Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process.