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Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for measure BG-2021-1/2139 Updated – measures in Bulgaria

New means of payment for energy bills

Безкасови плащания на сметките за ток

Country Bulgaria , applies regionally

    • – BG41 Югозападен (Yugozapaden)
Time period Open ended, started on 01 January 2021
Context COVID-19
Type Company practices
Category Protection of workers, adaptation of workplace
– Changes in work organisation
Author Tsetomila Sabcheva and Luboslav Kostov (Citub)
Measure added 10 January 2022 (updated 21 March 2023)

Background information

CEZ Electro Bulgaria AD is a company, registered in 2006 and performing a number of activities in Bulgaria. The company's portfolio include electricity supply, product and service development, marketing and sales strategy, medium and low voltage system services customer service on general and individual basis.

A variety of non-cash means of payment are available in 2021 so that the need of visiting cash registers is minimized during the on-going states of emergency in response to the coronavirus crisis.

Content of measure

Data shows that a growing number of CEZ Electro Bulgaria AD customers prefer to be served remotely. Cashless payments save time and can eliminate crowding at counters which lowers the risk of transmission of viral respiratory infectious diseases such as COVID-19.

The company allows for nine cashless payment methods: bank transfer via direct debit, ATM or payment order, Internet banking, through the ePay paying system, paying through and Transcard or directly through the CEZ website, sms payment through the ePay and Icard systems. A full list of the non-cash means of payment is available to customers on the company's website.


The following updates to this measure have been made after it came into effect.

10 March 2022

The new name of the company CEZ is Electrohold.

Use of measure

In the first half of 2021 some 409,000 individual customers of CEZ Electro Bulgaria AD preferred paying their electricity bills through internet, bank accounts, mobile devices or cash terminals. The number of transactions for the period January 2021 - June 2021 is almost 2.3 million. This is 26% of the total number of payments. A 17% increase in non-cash means of payments is observed if compared to the same period in 2020.


  • Health and safety

Target groups

Workers Businesses Citizens
Does not apply to workers Applies to all businesses Applies to all citizens

Actors and funding

Actors Funding
Company / Companies

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role No involvement as case not in social partner domain No involvement as case not in social partner domain
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • No involvement
  • Main level of involvement: Company level


No social partners' involvement is known regarding the measure.

Views and reactions

No social partners' involvement is known regarding the measure.

Sectors and occupations

    • Economic area Sector (NACE level 2)
      D - Electricity, Gas, Steam And Air Conditioning Supply D35 Electricity, gas, steam and air conditioning supply

This case is not occupation-specific.


  • 19 July 2021: ЧЕЗ Електро България отчете 17% ръст на безкасовите плащания (


Eurofound (2022), New means of payment for energy bills, measure BG-2021-1/2139 (measures in Bulgaria), EU PolicyWatch, Dublin,


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Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process.