European Foundation
for the Improvement of
Living and Working Conditions

The tripartite EU agency providing knowledge to assist
in the development of better social, employment and
work-related policies

EU PolicyWatch

Database of national-level policy measures

Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for measure BG-2020-12/1572 Updated – measures in Bulgaria

Foodpanda Bulgaria: Expanding services and supporting partner businesses to survive

Фуудпанда България: пример за разширяване обхвата на услугите и помощ за партньорите да оцелеят

Country Bulgaria , applies nationwide
Time period Open ended, started on 15 March 2020
Context COVID-19
Type Company practices
Category Reorientation of business activities
– Change of production/innovation
Author Tsetomila Sabcheva and Luboslav Kostov (Citub) and Eurofound
Measure added 08 December 2020 (updated 18 January 2022)

Background information

Foodpanda is one of the leading food suppliers in Bulgaria operating through an online platform. The platform offers the customer the opportunity to order meals from a long list of restaurant and get it at a desired address – home, office or other.

COVID-19 pandemic triggered expanding of the company’s services, by adding a new category “Shops” to the already known category “Restaurants” in the platform. In this way, the platform started offering a wide range of products beyond the cooked meals that consumers can get to their door - groceries, cosmetics and cleaning products, office consumables, pet food, accessories, and many more. Numerous new business partnerships have been established in order to make this possible.

The decision of the government to close all restaurants (twice since mid. March 2020 until the end of the year) as part of the pandemic measures, allowing them to continue working with deliveries only, made Foodpanda an instrument for them to survive and keep – partially or fully, their personnel.

Content of measure

Currently, the services of Foodpanda are available in more than 40 cities in Bulgaria and the company is constantly working towards expanding its network. A mobile application makes ordering from all mobile devices easy and quick.

The food platform has been split into two sections – the original one for ordering cooked meals from restaurants and one more section with partnering stores and chains.

The company follows a special protocol for working in the context of the pandemic, taking all necessary precautions recommended by the WHO and the national institutions. The platform offers a method of payment by debit or credit card. Deliveries are made mainly contactless, meaning that the order is paid online and the food/goods are left at the door of the customer without physical contact.

The deliverers of the company are subject to daily body temperature measurement. The equipment is subject to disinfection on a daily basis. Deliverers are obliged to wear face masks and gloves while taking and delivering the order.

The company launched the next generation of e-commerce model – the q-commerce, allowing rapid deliveries (within less than an hour) within the city.

Updates

The following updates to this measure have been made after it came into effect.

21 September 2021

The on-line platform Glovo delivers food from a major national supermarket store called Kaufland. Glovo actually renewed the already established partnership between Food Panda and Kaufland. Through the Glovo app customers can buy food items from Kaufland. The products are delivered in compliance with all safety measures. Orders can be paid online, through the app.

22 August 2021

A company acquisition is registered in May for Food Panda. It was bought by another food delivery company called Glovo. Since September 2021 Food Panda no longer exists and all there clients were notified about the acquisition and suggested to use the new delivery operator.

Use of measure

Nearly 700 employees towards the end of the year 2020.

More than 400 business partners - restaurants and stores, towards the end of the year 2020.

Contents

  • Health and safety
  • Other topics

Target groups

Workers Businesses Citizens
Does not apply to workers SMEs
Does not apply to citizens

Actors and funding

Actors Funding
Company / Companies
Companies

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role No involvement as case not in social partner domain No involvement as case not in social partner domain
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • No involvement
  • Main level of involvement: Company level

Involvement

No involvement.

Views and reactions

No involvement.

Sectors and occupations

    • Economic area Sector (NACE level 2)
      I - Accommodation And Food Service Activities I56 Food and beverage service activities

This case is not occupation-specific.

Sources

  • 14 April 2020: Article in Logistica.bg: We introduced new functionality and split the platform (www.logistika.bg)
  • 15 April 2020: Article in 24 hours Plovdiv online media: Foodpanda expands its delivery services (www.24plovdiv.bg)
  • 12 June 2020: Article in Bloomberg TV Bulgaria: Foodpanda - a successful example of growth during a pandemic (www.bloombergtv.bg)
  • 20 July 2020: Forbes article: How fast are fast deliveries (forbesbulgaria.com)
  • 22 August 2021: Foodpanda изчезва, Glovo ще доставя храна от ресторанта (www.marica.bg)
  • 21 September 2021: Kaufland България стартира партньорство с Glovo (zanas.kaufland.bg)

Citation

Eurofound (2020), Foodpanda Bulgaria: Expanding services and supporting partner businesses to survive, measure BG-2020-12/1572 (measures in Bulgaria), EU PolicyWatch, Dublin, https://static.eurofound.europa.eu/covid19db/cases/BG-2020-12_1572.html

Share

Eurofound publications based on EU PolicyWatch

30 January 2023

 

Measures to lessen the impact of the inflation and energy crisis on citizens

Governments across the EU continue to implement policies to support citizens and businesses in the face of rising food and energy prices caused by the COVID-19 crisis and intensified by the war in Ukraine. As winter approaches, preventing and addressing energy poverty becomes a priority. This article summarises the policy responses as reported in Eurofound’s EU PolicyWatch database from January to September 2022.

Article

12 September 2022

 

First responses to cushion the impact of inflation on citizens

Although the worldwide pandemic situation had already disrupted supply chains and triggered increases in energy and food prices in 2021, the situation deteriorated in 2022 with the Russian invasion of Ukraine.

Article

12 September 2022

 

Policies to support EU companies affected by the war in Ukraine

This article summarises the first policy responses that governments across the EU have started to implement to support companies affected by the rising prices, and those with commercial ties to Ukraine, Russia or Belarus.

5 July 2022

 

Policies to support refugees from Ukraine

This article summarises the first policy responses of EU Member States, including those of the social partners and other civil society actors, enabling refugees to exercise their rights under the Temporary Protection Directive.

Article

Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process.