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COVID-19 EU PolicyWatch

Database of national-level responses

Eurofound's COVID-19 EU PolicyWatch collates information on the responses of government and social partners to the crisis, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for case BG-2020-12/1572 – measures in Bulgaria

Foodpanda Bulgaria: Expanding services and supporting partner businesses to survive

Фуудпанда България: пример за разширяване обхвата на услугите и помощ за партньорите да оцелеят

Country Bulgaria , applies nationwide
Time period Open ended, started on 15 March 2020
Type Company practices
Category Reorientation of business activities
– Change of production/innovation
Author Tsetomila Sabcheva and Luboslav Kostov (Citub) and Eurofound
Case created 08 December 2020 (updated 25 January 2021)

Background information

Foodpanda is one of the leading food suppliers in Bulgaria operating through an online platform. The platform offers the customer the opportunity to order meals from a long list of restaurant and get it at a desired address – home, office or other.

COVID-19 pandemic triggered expanding of the company’s services, by adding a new category “Shops” to the already known category “Restaurants” in the platform. In this way, the platform started offering a wide range of products beyond the cooked meals that consumers can get to their door - groceries, cosmetics and cleaning products, office consumables, pet food, accessories, and many more. Numerous new business partnerships have been established in order to make this possible.

The decision of the government to close all restaurants (twice since mid. March 2020 until the end of the year) as part of the pandemic measures, allowing them to continue working with deliveries only, made Foodpanda an instrument for them to survive and keep – partially or fully, their personnel.

Content of measure

Currently, the services of Foodpanda are available in more than 40 cities in Bulgaria and the company is constantly working towards expanding its network. A mobile application makes ordering from all mobile devices easy and quick.

The food platform visit at has been split into two sections – the original one for ordering cooked meals from restaurants and one more section with partnering stores and chains.

The company follows a special protocol for working in the context of the pandemic, taking all necessary precautions recommended by the WHO and the national institutions. The platform offers a method of payment by debit or credit card. Deliveries are made mainly contactless, meaning that the order is paid online and the food/goods are left at the door of the customer without physical contact.

The deliverers of the company are subject to daily body temperature measurement. The equipment is subject to disinfection on a daily basis. Deliverers are obliged to wear face masks and gloves while taking and delivering the order.

The company launched the next generation of e-commerce model – the q-commerce, allowing rapid deliveries (within less than an hour) within the city.

Use of measure

Nearly 700 employees towards the end of the year 2020. More than 400 business partners - restaurants and stores, towards the end of the year 2020.


  • Health and safety
  • Other topics

Target groups

Workers Businesses Citizens
Does not apply to workers SMEs
Does not apply to citizens

Actors and funding

Actors Funding
Company / Companies

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role No involvement as case not in social partner domain No involvement as case not in social partner domain
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • No involvement
  • Main level of involvement: Company level


No involvement

Views and reactions

No involvement

Sectors and occupations

    • Economic area Sector (NACE level 2)
      I - Accommodation And Food Service Activities I56 Food and beverage service activities

This case is not occupation-specific.


  • 14 April 2020: Article in We introduced new functionality and split the platform (
  • 15 April 2020: Article in 24 hours Plovdiv online media: Foodpanda expands its delivery services (
  • 12 June 2020: Article in Bloomberg TV Bulgaria: Foodpanda - a successful example of growth during a pandemic (
  • 20 July 2020: Forbes article: How fast are fast deliveries (


Eurofound (2020), Foodpanda Bulgaria: Expanding services and supporting partner businesses to survive, case BG-2020-12/1572 (measures in Bulgaria), COVID-19 EU PolicyWatch, Dublin,

Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process. All information is preliminary and subject to change.