Factsheet for case BG-2020-12/1572 – measures in Bulgaria
|Country||Bulgaria , applies nationwide|
|Time period||Open ended, started on 15 March 2020|
Reorientation of business activities
– Change of production/innovation
|Author||Tsetomila Sabcheva and Luboslav Kostov (Citub) and Eurofound|
|Case created||08 December 2020 (updated 25 January 2021)|
Foodpanda is one of the leading food suppliers in Bulgaria operating through an online platform. The platform offers the customer the opportunity to order meals from a long list of restaurant and get it at a desired address – home, office or other.
COVID-19 pandemic triggered expanding of the company’s services, by adding a new category “Shops” to the already known category “Restaurants” in the platform. In this way, the platform started offering a wide range of products beyond the cooked meals that consumers can get to their door - groceries, cosmetics and cleaning products, office consumables, pet food, accessories, and many more. Numerous new business partnerships have been established in order to make this possible.
The decision of the government to close all restaurants (twice since mid. March 2020 until the end of the year) as part of the pandemic measures, allowing them to continue working with deliveries only, made Foodpanda an instrument for them to survive and keep – partially or fully, their personnel.
Currently, the services of Foodpanda are available in more than 40 cities in Bulgaria and the company is constantly working towards expanding its network. A mobile application makes ordering from all mobile devices easy and quick.
The food platform visit at has been split into two sections – the original one for ordering cooked meals from restaurants and one more section with partnering stores and chains.
The company follows a special protocol for working in the context of the pandemic, taking all necessary precautions recommended by the WHO and the national institutions. The platform offers a method of payment by debit or credit card. Deliveries are made mainly contactless, meaning that the order is paid online and the food/goods are left at the door of the customer without physical contact.
The deliverers of the company are subject to daily body temperature measurement. The equipment is subject to disinfection on a daily basis. Deliverers are obliged to wear face masks and gloves while taking and delivering the order.
The company launched the next generation of e-commerce model – the q-commerce, allowing rapid deliveries (within less than an hour) within the city.
Nearly 700 employees towards the end of the year 2020. More than 400 business partners - restaurants and stores, towards the end of the year 2020.
|Does not apply to workers||
||Does not apply to citizens|
Company / Companies
Social partners' role in designing the measure and form of involvement:
|Trade unions||Employers' organisations|
|Role||No involvement as case not in social partner domain||No involvement as case not in social partner domain|
|Form||Not applicable||Not applicable|
Social partners' role in the implementation, monitoring and assessment phase:
|Economic area||Sector (NACE level 2)|
|I - Accommodation And Food Service Activities||I56 Food and beverage service activities|
This case is not occupation-specific.
Eurofound (2020), Foodpanda Bulgaria: Expanding services and supporting partner businesses to survive, case BG-2020-12/1572 (measures in Bulgaria), COVID-19 EU PolicyWatch, Dublin, http://eurofound.link/covid19eupolicywatch
Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process. All information is preliminary and subject to change.