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Database of national-level policy measures

Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for measure BG-2020-11/1786 – measures in Bulgaria

Kaufland Bulgaria: Care for employees

Кауфланд България: грижа за служителите

Country Bulgaria , applies nationwide
Time period Temporary, 12 March 2020 – 01 February 2021
Context COVID-19
Type Company practices
Category Protection of workers, adaptation of workplace
– Occupational health and safety
Author Tsetomila Sabcheva and Luboslav Kostov (Citub)
Measure added 09 March 2021 (updated 01 April 2023)

Background information

Kaufland Bulgaria EOOD and Co. KD is a Bulgarian retail company, part of the Kaufland hypermarket chain of the German Schwartz Group. Kaufland Bulgaria is one of the largest employers in the country, which has key fields for the market. All the time in the conditions of a pandemic, the advantages and opportunities for professional realization were presented. In 2020, a large-scale image campaign was held under the motto "Count on us", which shows employees in various positions in the store network how they work in a pandemic. They call you for your professional path in the company and for your work experience.

Content of measure

Despite the large market losses, the company does not reduce its staff, on the contrary - it invests an additional €5 million in 2020 to increase the remuneration. From the beginning of the campaign to the moment, the company has invested over €1 million in anti-epidemic measures, with the aim of ensuring a safe and secure environment. All employees have the necessary personal precautions - protective masks and helmets, gloves and disinfectants.

The specific measures that have been introduced in order to ensure calm and safe conditions for shopping and work of customers and employees are:

  • Clean, disinfect and ventilate hypermarkets regularly every day.
  • At the entrance of all sites there are hygienic disinfection stations available to customers, with the necessary quantities of disinfectant.
  • "Hygienic instruction for hands" is placed in a visible place in the client's toilets.
  • Employees have the necessary quantities of detergents for workplace hygiene. Disinfectants, safety masks and helmets are provided for employees in all branches of the chain.
  • For the convenience of the employees in all sanitary premises and rest rooms information boards for hygiene at the workplace are placed.

Use of measure

The measures and investments taken for the protection of employees concern the entire staff of Kaufland Bulgaria. That's over 6,000 people. In addition, in 2020, much of the internal staffing organization has undergone changes to protect the workplace of all employees. A new organization was set up in the work schedules in order to minimize the risk of illness among employees. The company is a holder of a certificate "COVID" shield.


  • Health and safety
  • Pay increases

Target groups

Workers Businesses Citizens
Applies to all workers Does not apply to businesses Does not apply to citizens

Actors and funding

Actors Funding
Company / Companies

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role No involvement No involvement
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • No involvement
  • Main level of involvement: Company level


No involvement.

Views and reactions

No involvement.

Sectors and occupations

    • Economic area Sector (NACE level 2)
      I - Accommodation And Food Service Activities I56 Food and beverage service activities

This case is not occupation-specific.


  • 12 March 2020: Kaufland поддържа редица мерки срещу разпространението на коронавирус COVID-1 (
  • 04 December 2020: Kaufland: Грижата за екипа остава водеща и през 2021 годин (


Eurofound (2021), Kaufland Bulgaria: Care for employees, measure BG-2020-11/1786 (measures in Bulgaria), EU PolicyWatch, Dublin,


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Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process.