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COVID-19 EU PolicyWatch

Database of national-level responses

Eurofound's COVID-19 EU PolicyWatch collates information on the responses of government and social partners to the crisis, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for case BG-2020-11/1575 – measures in Bulgaria

Lesaffre Bulgaria: Effects of the pandemic on business and changes in the way of working

Лесафр България: пример за ефектите от пандемията и промените в начина на работа

Country Bulgaria , applies locally

    • – BG411 София (столица) (Sofia (stolitsa))
Time period Open ended, started on 13 March 2020
Type Company practices
Category Protection of workers, adaptation of workplace
– Teleworking arrangements, remote working
Author Tsetomila Sabcheva and Luboslav Kostov (Citub) and Eurofound
Case created 08 December 2020 (updated 26 January 2021)

Background information

Lesaffre Bulgaria supplies bread yeast and raw materials for bread production, without which bread cannot be produced. The company has numerous customers in Bulgaria, including the largest bread producing factories.

Being part of a group having branches and factories in 180 countries, a small team of Lesaffre Bulgaria had the opportunity to observe how their colleagues in different parts of the world coped with the new business realities. In a few days, the orders doubled, tripled and kept changing. The challenge for the team has been how to withstand the pressure and successfully organise the huge amount of work. So rapid mobilisation, extreme adaptability and effective communication turned out undoubtedly to be the key factors for coping together with ensuring safety of the personnel.

Content of measure

A crisis team has been formed to constantly monitor and analyse the progress of orders and inquiries for extraordinary deliveries from factories, bakeries, distributors and supermarkets. Constant contact has been kept with customers so that regular imports could be ensured.

Remote model of working has been introduced for the small team of 11 employees since the very beginning of the pandemic. Daily virtual operational meetings helped each employee realise its responsibility and contribution. Virtual office, virtual bakery center and constant communication with clients were the measures that helped to both cope with the huge amount of work and ensure safety for the personnel.

Use of measure

11 employees of Lesaffre Bulgaria.


  • Health and safety
  • Telework
  • Work organisation

Target groups

Workers Businesses Citizens
Employees in standard employment
Does not apply to citizens

Actors and funding

Actors Funding
Company / Companies

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role No involvement No involvement as case not in social partner domain
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • No involvement
  • Main level of involvement: Company level


No involvement

Views and reactions

No involvement

Sectors and occupations

    • Economic area Sector (NACE level 2)
      G - Wholesale And Retail Trade; Repair Of Motor Vehicles And Motorcycles G46 Wholesale trade, except of motor vehicles and motorcycles

This case is not occupation-specific.


  • 20 November 2020: Lesaffre Bulgaria's website: interview with the manager of the company (


Eurofound (2020), Lesaffre Bulgaria: Effects of the pandemic on business and changes in the way of working, case BG-2020-11/1575 (measures in Bulgaria), COVID-19 EU PolicyWatch, Dublin,

Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process. All information is preliminary and subject to change.