European Foundation
for the Improvement of
Living and Working Conditions

The tripartite EU agency providing knowledge to assist
in the development of better social, employment and
work-related policies

EU PolicyWatch

Database of national-level policy measures

Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for measure BE-2020-11/1492 – measures in Belgium

Actiris: Alternative forms of training introduced


Country Belgium , applies regionally

Time period Open ended, started on 13 March 2020
Context COVID-19
Type Company practices
Category Promoting the economic, labour market and social recovery
– Active labour market policies (enhancing employability, training, subsidised job creation, etc.)
Author Dries Van Herreweghe (Katholieke Universiteit Leuven) and Eurofound
Measure added 27 November 2020 (updated 28 January 2021)

Background information

Actiris is the Public Employment Service (PES) responsible for the Brussels Region. In total 1,600 employees are active at the organisation. The organisation made use of the situation to provide additional forms of training as well as try out new initiatives, that would otherwise not be possible due to time constraints. The COVID-19 crisis has led the company to increase and speed up their digitisation process.

Content of measure

The organisation has been investing in digitising its services and processes throughout the years. The crisis and lockdown have however led to further intensification of this process. A prominent example is the usage of digital learning, which has increased significantly in the past few months. Most of these trainings are open for all employees and include topics like stress management. In addition the company organised internal webinars as well as allowed their personnel to attend third party webinars. For employees without digital tools, there was a system of training on paper, which could be requested by the employee.

In addition there was an internal survey to provide an insight into the wellbeing of their employees. With regards to mental wellbeing there is a support service that can be reached by phone as well as support groups. Social media was also used internally in order to facilitate in maintain contact between employees.

Use of measure

The entire organisation (1600 employees).


  • Health and safety
  • Solidarity
  • Telework
  • Work organisation

Target groups

Workers Businesses Citizens
Employees in standard employment
Does not apply to businesses Does not apply to citizens

Actors and funding

Actors Funding
Local / regional government
Regional funds

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role Unknown Unknown
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • Unknown
  • Main level of involvement: Company level


No statement on the involvement of social partners.

Views and reactions

No opinion provided by the social partners.



Eurofound (2020), Actiris: Alternative forms of training introduced, measure BE-2020-11/1492 (measures in Belgium), EU PolicyWatch, Dublin,


Eurofound publications based on EU PolicyWatch

30 January 2023


Measures to lessen the impact of the inflation and energy crisis on citizens

Governments across the EU continue to implement policies to support citizens and businesses in the face of rising food and energy prices caused by the COVID-19 crisis and intensified by the war in Ukraine. This article summarises the policy responses as reported in Eurofound's EU PolicyWatch database from January to September 2022.


12 September 2022


First responses to cushion the impact of inflation on citizens

Although the worldwide pandemic situation had already disrupted supply chains and triggered increases in energy and food prices in 2021, the situation deteriorated in 2022 with the Russian invasion of Ukraine.


12 September 2022


Policies to support EU companies affected by the war in Ukraine

This article summarises the first policy responses that governments across the EU have started to implement to support companies affected by the rising prices, and those with commercial ties to Ukraine, Russia or Belarus.


5 July 2022


Policies to support refugees from Ukraine

This article summarises the first policy responses of EU Member States, including those of the social partners and other civil society actors, enabling refugees to exercise their rights under the Temporary Protection Directive.


Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process.