Background information

Actiris is the Public Employment Service (PES) responsible for the Brussels Region. In total 1,600 employees are active at the organisation. The organisation made use of the situation to provide additional forms of training as well as try out new initiatives, that would otherwise not be possible due to time constraints. The COVID-19 crisis has led the company to increase and speed up their digitisation process.

Content of measure

The organisation has been investing in digitising its services and processes throughout the years. The crisis and lockdown have however led to further intensification of this process. A prominent example is the usage of digital learning, which has increased significantly in the past few months. Most of these trainings are open for all employees and include topics like stress management. In addition the company organised internal webinars as well as allowed their personnel to attend third party webinars. For employees without digital tools, there was a system of training on paper, which could be requested by the employee.

In addition there was an internal survey to provide an insight into the wellbeing of their employees. With regards to mental wellbeing there is a support service that can be reached by phone as well as support groups. Social media was also used internally in order to facilitate in maintain contact between employees.

Use of measure

The entire organisation (1600 employees).

Contents

• Health and safety
• Solidarity
• Telework
• Work organisation

Target groups

Workers	Businesses	Citizens
Employees in standard employment	Does not apply to businesses	Does not apply to citizens

Actors and funding

Actors	Funding
Local / regional government	Regional funds

Social partners

Social partners' role in designing the measure and form of involvement:

	Trade unions	Employers' organisations
Role	Unknown	Unknown
Form	Not applicable	Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

• Unknown
• Main level of involvement: Company level

Involvement

No statement on the involvement of social partners.

Views and reactions

No opinion provided by the social partners.

Sources

• 01 July 2021: HR Square edition 199 (www.hrsquare.be)