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EU PolicyWatch

Database of national-level policy measures

Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for measure BE-2020-11/1491 – measures in Belgium

Specific Covid-19 related HR measures at company level

Specifieke Covid-19 gerelateerde HR maatregelen op bedrijfsniveau

Country Belgium , applies nationwide
Time period Open ended, started on 13 March 2020
Context COVID-19
Type Company practices
Category Protection of workers, adaptation of workplace
– Well-being of workers
Author Dries Van Herreweghe (Katholieke Universiteit Leuven) and Eurofound
Measure added 27 November 2020 (updated 11 May 2021)

Background information

Ricoh is active in both consultancy and IT related services. The Belgian division has approximately 800 employees. The company decided to act quickly with centralised coordination at the beginning of the pandemic. For some employees it was necessary to fall back onto the temporary unemployment system, others started working from home on a fulltime basis.

Content of measure

Apart from the usage of telework and temporary unemployment the company management started with regular direct digital contact with their employees via digital coffee corners. In the early phases of the pandemic a system was installed to make sure that certain heads of HR were always physically present at the office in case of questions or issues. In addition HR services commissioned their local managers to contact their employees directly.

In addition the company allowed for their employees to be tested for COVID at their head offices voluntarily and free of charge. In total 330 employees made use of this offer to be tested.

Use of measure

The entire country (800 employees).


  • Health and safety
  • Telework

Target groups

Workers Businesses Citizens
Employees in standard employment
Does not apply to businesses Does not apply to citizens

Actors and funding

Actors Funding
Company / Companies

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role Unknown Unknown
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • Unknown
  • Main level of involvement: Company level


Involvement of social partners is unknown (not mentioned). The trade unions do however have an important role to play via the obligatory H&S committees.

Views and reactions

No public statements by social partners.

Sectors and occupations

    • Economic area Sector (NACE level 2)
      N - Administrative And Support Service Activities N82 Office administrative, office support and other business support activities

This case is not occupation-specific.



Eurofound (2020), Specific Covid-19 related HR measures at company level, measure BE-2020-11/1491 (measures in Belgium), EU PolicyWatch, Dublin,


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Disclaimer: This information has not been subject to the full Eurofound evaluation, editorial and publication process.