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EU PolicyWatch

Database of national-level policy measures

Eurofound's EU PolicyWatch collates information on the responses of government and social partners to the COVID-19 crisis, the war in Ukraine, rising inflation, as well as gathering examples of company practices aimed at mitigating the social and economic impacts.

Factsheet for measure BE-2020-10/1489 – measures in Belgium

Argenta: Bank introduces crisis management team


Country Belgium , applies nationwide
Time period Open ended, started on 01 March 2020
Context COVID-19
Type Company practices
Category Protection of workers, adaptation of workplace
– Teleworking arrangements, remote working
Author Dries Van Herreweghe (Katholieke Universiteit Leuven) and Eurofound
Measure added 27 November 2020 (updated 28 January 2021)

Background information

Argenta is a private bank in Belgium. At the onset of the pandemic, the bank quickly predicted possible far-reaching implications of the situation. The company therefore decided early on to establish a crisis management team in order to take the necessary precautions to guarantee the safety of the client and personnel as well as the continuity of their services.

Content of measure

The organisation had different mechanisms ready to be put in place before the pandemic started, depending of the type and extent of the crisis. An important mechanism was the forming of a crisis management team that also included people from HR as well as communication. This team monitored the situation on a day by day basis based on several operational indicators as well as the amount of infections nationwide. When the amount of infections continued to grow, the company decided to implement telework for all of its employees nationwide (instead of a decentralized approach for each branch separately). This was before the national lockdown was implemented.

In a survey that was done among all personnel, approximately 85% of all employees reported to be positive about the telework. The company management evaluate what will happen with the existing telework arrangements after the crisis has passed. In addition several internal trainings were developed. For example for local branch managers on how to work with their employees in a telework environment.

Use of measure

All Argenta branches and employees.


  • Health and safety
  • Telework

Target groups

Workers Businesses Citizens
Employees in standard employment
Companies providing essential services
Does not apply to citizens

Actors and funding

Actors Funding
Company / Companies

Social partners

Social partners' role in designing the measure and form of involvement:

Trade unions Employers' organisations
Role Unknown Unknown
Form Not applicable Not applicable

Social partners' role in the implementation, monitoring and assessment phase:

  • Unknown
  • Main level of involvement: Company level


The involvement of the social partners was not mentioned. The trade unions do however maintain an important role within as they are seated in the company H&S committees.

Views and reactions

No social partner views mentioned.



Eurofound (2020), Argenta: Bank introduces crisis management team, measure BE-2020-10/1489 (measures in Belgium), EU PolicyWatch, Dublin,

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